FAQ
Anything not answered here, email mousehouseclothing@gmail.com and a person will reply.
How long will my order take?
Everything is printed to order. We dispatch within 2 business days, then UK delivery takes 3 to 5 business days. Europe and the rest of the world take 2 to 11 business days after dispatch. You get tracking by email the moment it ships. Peak periods can add a little.
What does shipping cost?
UK delivery is a flat £3.20 on any order, and it is free on UK orders over £65 — applied automatically, no code. Europe starts at £6.99 and the rest of the world at £8.50. Full breakdown is on the shipping policy page.
Can I return something if it does not fit?
Yes. You have 30 days from delivery, as long as the item is unworn, unwashed and in original condition. Email mousehouseclothing@gmail.com with your order number and say whether you want a refund or a size exchange, and we send you the return address. You cover the postage back to us; we recommend a tracked service. Sale items return on exactly the same terms as full-price ones.
What if the item is faulty or you sent the wrong thing?
Email us within 14 days of delivery with your order number and a photo. We replace it or refund you in full, at our cost — you do not pay return postage for our mistake.
What sizes do you do?
S to 5XL on adult tees and hoodies, all in stock. Measurements are on the size guide — if you are between sizes, our stuff is cut generously, so most people take their usual size unless they want it oversized.
How do I pay?
Visa, Mastercard, American Express, PayPal and Shop Pay. Payments are handled by Shopify and the provider you choose; we never see your card details.
Do you ship outside the UK?
Yes. Note that your own country may charge import duty, VAT or a handling fee on delivery. Those are set by your country, not by us, they are not included at checkout, and we cannot refund them.
How do I get hold of a human?
Email mousehouseclothing@gmail.com. We read it Monday to Friday and aim to reply within one business day.