returns & refunds

how it works

Give your order number, and say refund or size exchange.

We reply with the return address and what to include.

We print from a private studio, so the address goes by email.

You have 30 days from delivery. Unworn, unwashed, in original condition.

You pay the postage back to us; use a tracked service, as we can only process what arrives.

Sale items return on the same terms. Not sure on size? See the size guide.

It comes back to a UK address, so postage usually costs more. Weigh that against the item.

We cannot refund import tax you paid; your own customs may.

Mark the parcel as returned goods so it is not charged duty on the way in.

Email us within 14 days of delivery with your order number and a photo.

We replace it or refund it in full, at our cost, wherever you are.

In the UK or EU you can cancel within 14 days of receiving it, no reason needed.

You get the item price and the standard delivery back, then have 14 more days to send it.

Our 30 days is on top of that right, not instead of it.

Once it arrives and is checked: refunded to your original payment in 5 to 10 business days.

After the 14 days, original shipping is refunded only for a faulty or wrong item.

Your statutory rights always apply:

the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.