Refund policy

How returns and exchanges work

Email mousehouseclothing@gmail.com with your order number and whether you want a refund or a size exchange. We reply with the return address and exactly what to include. We print and ship from a private studio, so the address is shared by email rather than posted publicly.

Change of mind and size exchanges

You have 30 days from delivery. Items must be unworn, unwashed and in original condition. You cover the postage for sending a return or exchange back to us. We recommend a tracked service, as we can only process what arrives.

Sale items are returnable on exactly the same terms as full-price items.

Returning from outside the UK: the parcel comes back to a UK address, so return postage is usually more than a domestic one — please weigh that against the value of the item before you send it. Any import duty or tax you already paid is charged by your country, not by us, and we cannot refund it; you may be able to reclaim it from your own customs authority. Mark the parcel as a returned good so it is not charged import duty on the way in. Faulty and incorrect items are excluded from all of this — see below, we cover those wherever you are.

Not sure on size? The size guide is linked on every product page.

Faulty or incorrect items

If your item arrives faulty, misprinted, or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will arrange a free replacement or a full refund, at our cost, not yours.

Your right to cancel

If you are a consumer in the UK or EU, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason, and to a refund of the item price plus the standard outbound delivery charge. You then have a further 14 days to send the goods back. Our 30-day policy above is in addition to that right, not instead of it.

How refunds are issued

Once your return arrives and is checked, refunds go to the original payment method within 5 to 10 business days. Outside the statutory cancellation period, original shipping is non-refundable except where the item was faulty or incorrect. Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.