Shipping Policy

Processing and dispatch

Designs are printed to order. Orders are typically produced and dispatched within 2 business days. You will receive tracking by email when your order ships.

UK shipping costs

UK delivery is £3.50 on orders under £35 and £6.99 on orders from £35 to £84.99. UK orders of £85 or more ship free, applied automatically at checkout, with no code to enter.

United States

Prices and delivery are in US dollars. Tracked delivery to the US is $15 for smaller orders and $26 for larger ones; the exact rate is shown at checkout before you pay.

Import duties and taxes for the United States are calculated and paid at checkout, so there is nothing more to pay when your order arrives.

Europe

Europe (including Switzerland and Norway): £6.99 on orders up to £35, £11.99 from £35.01 to £69.99, and £13.99 on orders of £70 or more, converted to your currency at checkout.

Rest of world

Every other country we ship to, including Australia, Canada and the United Arab Emirates: £10.50 on orders up to £35, and £18.95 above that, converted to your currency at checkout.

Delivery estimates

UK: tracked, 3 to 5 business days after dispatch. United States, Europe and rest of world: 2 to 11 business days after dispatch. These are estimates, not guarantees, and can vary during peak periods.

Import duties and taxes (outside the UK and the United States)

For orders shipped outside the United Kingdom and the United States, the destination country may charge import duties, taxes, VAT and customs handling fees. These charges are set by the destination country and are the responsibility of the customer or recipient. They are not included in the price you pay at checkout, and Mouse House Clothing does not pay them on your behalf.

If a parcel is refused or returned because import charges were not paid, any return shipping cost may be deducted from a refund.

Lost or delayed parcels

If tracking shows no movement for an extended period, contact us and we will investigate with the carrier. Claims for non-delivery must be raised within 30 days of the estimated delivery date.